Return Policy

It's important to us that you love your purchase, that's why all in-stock and pre-order items are eligible for free, easy returns!

In-Stock Returns

  • In-stock items are eligible for returns.
  • Your item must be in its original, undamaged condition.
  • Returns can be made up to 7 days from the date of purchase.
  • Notification of returns must be sent within 48 hours from the time of your delivery.
  • We pick up eligible return items for free.

    Pre-Order Returns

    • Pre-order items are eligible for returns.
    • Your item must be in its original, undamaged condition.
    • Returns can be made up to 7 days from the date of delivery.
    • Notification of returns must be sent within 48 hours from the time of your delivery.
    • We pick up eligible return items for free.

    Special-Order Returns

    • All special-order items cannot be returned or exchanged.

    Final-Sale Returns

    • All final-sale items cannot be returned or exchanged.
    Shopping Guide

    As you shop, you will notice that items are marked in-stock, pre-order, special-order, or final-sale. The following is a simple guide on how deliveries & returns work for each:

    In-Stock Items

    Free Delivery: In-stock items are available immediately. Delivery is free and available throughout Houston. Orders placed by 4pm will be delivered by 8pm the same day. Orders placed after 4pm will be delivered by noon the following day—even on Saturdays and Sundays.

    Free Returns: Items that are in-stock are eligible for returns. We pickup eligible return item(s) for free.

    Pre-Order Items

    Free Delivery: Pre-order items will be delivered to you upon arrival. An estimated delivery date will be listed under the product description. Shipping and delivery is free and available throughout Houston.

    Free ReturnsPre-order items are eligible for returns. We pickup eligible return item(s) for free.

    Special-Order Items

    Free Delivery: Special orders are always welcome. You will find special order items online. You may also call us with requests. Shipping and delivery is free and available throughout Houston. An estimated delivery date will be listed under the product description.

    No Returns: Items that are special-ordered cannot be returned or exchanged.

    Final-Sale Items

    Free Delivery: Final sale items are available immediately. Delivery is free and available throughout Houston. Orders placed by 4pm will be delivered by 8pm the same day; and orders placed after 4pm will be delivered by noon the following day—even on Saturdays and Sundays.

    No Returns: Items that are final sale cannot be returned or exchanged.

    Gift Orders

    Sending a gift in Houston has never been easier and hand delivery is free. You can add a free personalized gift message, too. Gift wrapping is available for $2.00 per item.